Business Development Manager

About the role

The role of the Business Development Manager (BDM) is to ensure our partners, which include, but not exclusively, vet practices and rehoming organisations, are being fully supported with the implementation of our products and services and to work closely with each partner to develop a workable and successful strategy for growth.

The BDM’s role is to support existing partners through our growth process of introduction, training, support and excellent customer service whilst actively recruiting new partners to join Agria within the specified territory.  Furthermore, the role also includes the development of specified existing 3rd party business partners across the UK.

Actively collaboratively with our partner businesses towards a mutual beneficial growth result.  The role is to work with new business and existing partners to achieve optimal activations.  This will involve working with our partners to help recruit and onboard new business partners and opportunities.

Performance measures

The role is targeted and measured on the activations, partner growth, retention, and sales that you generate along with your representation of our brand, products and services with specific KPI’s expected of a field based role. This should be fitting of our reputation as specialists in the industry and our commitment to be number 1 for customers. 

Main responsibilities and duties:

• Developing existing partner relationships to optimise their understanding of our products and services, increasing their advocacy and promotion of our products and services to their customers to agreed personal targets.
• Actively recruiting new partners, positioning our products and services uniquely to their business and customer base to agreed personal targets.
• Ensure effective territory planning and prioritise sales activities and customer contact towards achieving agreed business and sales targets.
• Manage business appointments and travel to maximise productivity in line with defined KPI’s and Agria’s sustainability commitment.
• Keeping up to date with market trends and report instantly and in a monthly report on national and regional pet insurance activity.
• Attend training programmes to ensure continuous professional development and ensure skills and techniques are continually developing.
• Building the Agria brand through supporting local and national marketing campaigns and 3rd party partner organisations to agreed budgets and deadlines, attending relevant trade shows, events, conferences & internal meetings.
• Training (face to face or virtually) our partners to maximise their understanding and advocacy of our products and services and to ensure Financial Conduct Authority (FCA) standards are met.
• Ensuring FCA and data protection compliance.

N.B: This job description is designed to outline a range of main duties and responsibilities that may be encountered.  It is not designed to be an exhaustive list of tasks and can be varied in consultation with the post holder in order to reflect major changes in the job role or within the organisation.

Qualifications, skills & experience:

• Experience within the UK vet and rehoming sector is preferred.
• Existing field sales experience required.
• Full knowledge and terminology to discuss pet health and welfare.
• Dynamic and proven approach to meeting sales targets, objectives and customer service KPI’s.
• Exceptional relationship management demonstrating the skills necessary to develop and enhance internal and external relationships.
• Strong depth of knowledge and relationships of the industry including (not limited to) competitors and pet related organisations.
• Proven track record in growing customer portfolios and generating new business, taking a strategic approach.
• Proven track record of achieving targets in a B2B, B2C & B2B2C sales environment.
• Exceptional self-management & team management skills, including diary management, planning, prioritisation, self-motivation and resilience.
• Skills to sell, service and ethically promote products over the phone.
• Ability to comfortably use all Microsoft 365 software across different multiple platforms and complete all activity on CRM systems.
• Ability to work with business plans to agreed performance targets.
• Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business.

Additional Information:

• Regular travel (incl. valid driving licence); and overnight stays and weekend working will be required to meet the needs of the role.
• High speed broadband connectivity is essential.
• Car and remote working benefits.