Sales Agent

About the role

To contact our database of new pet owners and gain their continued custom, providing them with peace of mind and the best possible care and protection for their pets.

Main responsibilities and duties:

• Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products
• Making outbound calls to offer insurance quotations to existing customers and other warm leads
• Making accurate, rapid cost calculations and providing customers with quotations
• Ensuring customers are provided with the information they need to make an informed decision and purchase
• Identifying customers’ needs, highlighting product features and benefits of policies
• Maintain customer records and take telephone payments in compliance with security protocols
• Utilising skills gained learnt in training, closing sales using a consultative and confident approach
• Regularly achieving sales, service and productivity targets
• Respond to and follow up sales and/ or service enquiries using appropriate methods of communication
• Record and maintain accurate policyholder information using the in-house computer systems
• Provide and maintain exemplary levels of customer service at all times
• Ensure that you maintain an up-to-date knowledge of our products, processes and industry developments
• Maintain an expert working knowledge of all policy terms and conditions
• Ensure all company and departmental policies and procedures are adhered to at all times
• Carrying out additional duties as requested by management to meet business requirements
• Attend training, meetings and company events
• To comply with Health and Safety policies and procedures required.

 N.B: This job description is designed to outline a range of main duties that may be encountered. It is not designed to be an exhaustive list of tasks and can be varied in consultation with the post holder in order to reflect changes in the job or the organisation. 

Key skills and attributes

• Effective questioning and listening skills
• Good organisational and interpersonal skills
• Ability to work under pressure and to tight deadlines
• Computer literate (MS Office) with keyboard skills
• Precise comprehension and ability to communicate clearly in both verbal and written form
• Ability to work to agreed performance targets
• Ability to work independently and as part of a team
• Takes ownership by using Initiative and problem solving 
• Enthusiastic and with a passion to achieve positive results
• Proactive attitude to learning new things and a fast learner
• Ability to cope well under pressure with determination and perseverance
• Ability to demonstrate flexibility regarding working hours in order to meet business needs
• Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business. 

Desirable qualifications and experience

• Educated to GCSE level or equivalent
• Proven successful background in a sales and customer focused environment
• The ability and determination to consistently over achieve on productivity targets 
• A creative, dynamic and smart approach to inbound and outbound sales
• Competent in handling and working through customer objections
• Strong negotiation and persuasion skills
• Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business
• To have a genuine interest in the health and wellbeing of animals.